Privacy Policy

Last updated: July 11, 2026

Overview

FrontDesk AI ("we", "us", "our") provides AI-powered receptionist and chatbot services for trades and service businesses. This policy explains what data we collect, how we use it, and your rights.

Data We Collect

  • Business information you provide when setting up your account (business name, website URL, services offered)
  • Customer conversation data captured by our AI chatbot or voice agent on your behalf
  • Voice call recordings, transcripts, summaries, and structured lead fields when those features are enabled
  • Contact details submitted through lead capture forms (name, phone, email, address)
  • Notification delivery details, including SMS and email destination addresses
  • Usage analytics and website interaction data
  • Account authentication credentials

How We Use Your Data

  • To provide and maintain the FrontDesk AI service
  • To train and customise your AI receptionist on your business information
  • To capture and deliver leads to your business
  • To process call recordings, transcripts, and summaries when enabled by your account
  • To improve our services and develop new features
  • To send important account or service notifications

Data Storage

Data is stored securely using cloud infrastructure providers including Amazon Web Services (AWS) and Supabase. Customer conversation data and lead information are stored in encrypted databases. We do not sell your data to third parties. You remain responsible for configuring your retention, recording, and notification choices in a way that suits your business and legal obligations.

Third-Party Services

We use the following third-party services to operate our platform:

  • Amazon Web Services (AWS) — cloud infrastructure and hosting
  • Supabase — database and authentication
  • Meta/Facebook Platform — advertising and Instagram integration
  • Google Analytics / Tag Manager — website analytics
  • OpenAI — AI language model processing
  • Twilio and Vapi — SMS, telephony, and voice-assistant infrastructure
  • Stripe — subscriptions, payment processing, and billing portal

Your Rights

You have the right to access, correct, or delete your personal data. You can also request a copy of your data or close your account at any time. To exercise these rights, contact us at [email protected].

Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, we will begin account closure and deletion of business data and customer conversation records within a reasonable period, subject to backup, fraud-prevention, tax, legal, and provider-retention requirements. Contact us if you need a confirmed deletion scope for your account.

Contact

If you have questions about this privacy policy or your data, please contact us at [email protected].